Last Updated: July 2026

At Squirrel Vault, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Squirrel Vault supplies and installs fire-protected battery storage systems, solar energy solutions and related renewable energy products for residential and commercial customers.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the details on our Contact page.

2. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name
  • Email address
  • Telephone number
  • Property address (where required)
  • Company name
  • Information provided through enquiry forms
  • Information relating to quotation requests
  • Website usage data
  • IP address
  • Browser type and device information
  • Cookies and analytics data

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide quotations
  • Arrange surveys and installations
  • Process orders
  • Deliver customer support
  • Improve our website and services
  • Send updates where you have requested them
  • Meet our legal and regulatory obligations

We will never sell your personal information to third parties.

4. Marketing

If you choose to receive marketing communications from Squirrel Vault, we may occasionally send you information about:

  • New products
  • Solar and battery storage solutions
  • Special offers
  • Company news
  • Industry updates

You can unsubscribe from marketing emails at any time using the link provided or by contacting us directly.

5. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences
  • Improve website performance
  • Analyse visitor behaviour
  • Measure marketing effectiveness

You can manage or disable cookies through your browser settings.

6. Google Analytics

We use Google Analytics to help us understand how visitors interact with our website.

Google Analytics collects anonymous information such as:

  • Pages visited
  • Time spent on the website
  • Device type
  • Browser
  • Approximate location

This information is used solely to improve our website and customer experience.

7. How We Store Your Information

Your personal information is stored securely using appropriate technical and organisational security measures designed to protect against unauthorised access, loss or misuse.

Only authorised personnel have access to your information.

8. Sharing Your Information

We may share your information only where necessary with trusted third parties involved in providing our services, including:

  • Installation partners
  • Delivery providers
  • Payment providers
  • Professional advisers
  • Regulatory authorities where required by law

All third parties are required to protect your information and only use it for the agreed purpose.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Restrict or object to processing
  • Request a copy of your data
  • Withdraw consent where applicable
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit www.ico.org.uk.

11. Third-Party Websites

Our website may contain links to third-party websites. Squirrel Vault is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Data Security

We take the security of your personal information seriously and use appropriate safeguards to protect it against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we take every reasonable precaution, no internet transmission can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

Any updates will be published on this page with the revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided on our Contact page.

Your Privacy Matters

At Squirrel Vault, we are committed to handling your personal information with care, transparency and respect. We only collect the information we need to provide our services and continually work to keep your data safe and secure.